ChristianaCare has launched a new business unit that will market the Delaware health system’s surgeries, products and services directly to employers across the country.
The initiative, called ChristianaCare Business Health Solutions, is an outgrowth of ChristianaCare’s destination surgery program, which has to more than 300 patients throughout the United States since 2019.
Under that program, employers pay a set cost for surgical services and patients are brought to Delaware for the procedure performed by a surgeon that the health system said has demonstrated “clinical excellence.”
vice president of business development at ChristianaCare, said the health system’s research shows the employers, particularly those who self-insure their health benefits, continue to look for innovative ways to reduce their health care costs, increase employee productivity and provide employees access to high quality care.
“We’ve seen significant success with our destination surgery program, so we decided to look for ways we could expand it,” Miralles said.
The health system declined to disclose revenue and income from the program, saying those details are proprietary.
As part the destination surgery program, ChristianaCare has developed strategic partnerships providing health care services to more than 100 national and international employers in a wide range of industries including manufacturing, retail and travel, and multiple employee welfare arrangements.
“We offer direct-to-employer packages to keep health care costs down, improve employee wellness and workforce productivity and integrate services to offer accessible, high-quality, convenient care through enhanced coordination,” Miralles said.
Now, under the banner of ChristianaCare Business Health Solutions, the services available to the health system’s business clients and their employees include.
Miralles said they are also offering customizable programs through which ChristianaCare will provide “expert consultation” by nationally recognized health care leaders.
“If an employer says it wants to have an onsite wellness program, we are prepared to put that together,” he said.
Pricing for the services the new business unit provides will vary and is based on each client’s unique needs.
Dave Repshas director of ChristianaCare Business Health Solutions, said the system’s Center for Virtual Health, its integrated telemedicine program, has been well received by its customers with a 92 net promoter score. A net promoter score is a metric used to grade customer experience. That score of 92, according to Repshas, “greatly exceeds” industry averages for satisfaction and loyalty in the health care sector.
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